Is that refund call, email or phone number real?
After large disruptions scammers move fast. They put fake customer service numbers in search results and AI answers, spoof refund calls, and send fake refund emails that include your real confirmation number.
Airlines do not call you with refunds.Hang up. Open the airline app or use the number on your ticket.
Never pay a fee to get a refund.No rebooking fee, processing fee or unlock fee. Never gift cards or crypto.
A real confirmation number proves nothing.Scammers get them from leaked data. Do not read out card numbers or codes.
Do not trust a number from search or AI.Type the airline site yourself or use its app.
Refunds return to the original payment.A request to use another method is a red flag.
If you already shared something
- Call your card issuer using the number on the back of the card, and ask to freeze or replace it.
- Change passwords for anything that used the same password.
- Report it at reportfraud.ftc.gov and forward fake emails to the airline.
How to tell this site is not one of them
We never call, text or email you first. We do not ask for card numbers on this site; payment happens on Stripe's own page. We charge $13 once and nothing else. We do not take a percentage of your refund.
Sources: 14 CFR Part 260, 250.5, 259.4, DOT Aviation Consumer Protection. Rules can change; confirm for high-stakes claims.