Privacy
Short version: we built Grounded Refunds so that what you type about your flight stays on your device.
What stays in your browser
Your airline, flight, airports, dates, confirmation code, name and amounts are kept in your browser's local storage so the kit can fill your documents and you can come back later. We do not upload them to our servers. Clearing your browser data removes them.
What we receive
- Payment confirmation. When you buy the kit, Stripe collects your payment details and email on its own page. We receive a confirmation that the payment succeeded, never your card number.
- Basic server logs. Our host, Vercel, processes technical request data such as IP address and browser type to deliver and secure the site.
- Fonts. Pages load fonts from Google Fonts, which can see your IP address.
What we do not do
We do not run advertising trackers, sell your data, or build profiles. We do not use analytics cookies at the time of writing. If that changes we will update this page first.
If you write to us, we use your message only to reply. If you sign up with the email box on the site, we store your address in our private hosted storage (Vercel) and use it to send occasional rule changes, travel alerts and product news. We never sell or share it. You can write to us at any time and we will remove you.
Your choices
You can clear your saved details at any time by clearing site data in your browser. To ask about anything else, email support@groundedrefunds.com.
Operator: Cognivators LLC.