Refund policy
We want you to feel safe buying. Here is the policy.
14 days, no argument.If you are not happy with the kit for any reason, email support@groundedrefunds.com within 14 days of purchase and we will refund the $13 to your original payment method.
If the kit does not open
If you were charged and cannot open the kit, email us with your Stripe receipt. We will fix access or refund you.
How refunds are paid
Refunds go back to the card you paid with. Your bank decides how long it takes to appear, usually 5 to 10 business days.
What this policy does not cover
This is about our $13 kit. It does not affect your right to a refund from your airline, which is a separate matter covered by our guide.